Refund policy
Micky gives you a two-week free trial before you pay. The trial includes everything the Max plan does, so you can see the whole product before deciding.
1. Within 14 days of payment
Ask within 14 days of your payment and we refund you in full, whether or not you have used the service. Email hello@joshua.site to request it.
2. After the 14 days
Past 14 days, if your usage was small or the service was faulty, we review it individually and refund. We do not decline mechanically. The seller is a Korean company, so the Korean Act on Consumer Protection in Electronic Commerce applies. This policy is operated on terms more favourable to you than that Act requires.
3. If something went wrong on our side
If a recording failed, transcription or summaries were not delivered properly, or you could not use the service for any reason that is our fault, we refund that period regardless of usage.
4. Cancelling
You can cancel at any time. Cancelling stops the next charge, and you keep access until the period you already paid for ends. Cancelling on its own does not trigger a pro-rata refund.
5. Annual plans
Annual plans can be refunded in full within 14 days of payment, on the same basis as section 1. After that we review the remaining term individually.
6. How and when refunds happen
Payments are processed by Paddle.com Market Limited as Merchant of Record. Refunds go back through the same route. Once approved, a refund takes 5–10 business days depending on your payment method.